Terms and Conditions

About The Perfume Palace

The Perfume Palace was established in 1993 and was founded by Bernie and Sandy. The Perfume Palace and Bersandi are Trademarks and are part of the Butterbur and Sage Group. The main office is at 3-5 Cremyll Road, Reading RG1 8NQ. VAT Reg. No: GB 480058454 Company No: 1766782

Ordering from The Perfume Palace

Orders can be placed through our website, www.bersandi.com or by telephoning +44 (0)118 9505100 or faxing on +44 (0)118 9576300 during office hours, which are currently 9am-4.30pm, Monday-Friday.

UK Order Processing and Despatch times:

Any telephone or web orders, whether placed on a working day, a weekend, or a holiday, will not be looked at until the next working day. Once you have paid for an order, any changes will be treated as a new order. If items are out of stock we will contact you.

International Order Processing and Despatch times

Only UK orders can be taken on the website. Any international order placed over the telephone, by fax or by email, whether placed on a working day, a weekend, or a holiday, will not be looked at until the next working day. Once you have paid for an order, any changes will be treated as a new order. If items are out of stock we will contact you.

UK Despatch times

Most in-stock orders are despatched from our offices within 1-3 working days Monday-Friday (may take longer in busy periods and for larger orders). We cannot guarantee despatch times for situations affected by circumstances beyond our control. Depending on the size and value of your order, we will either send your parcel using Royal Mail's 1st Class service or Parcel Force.

UK Delivery times

If your order is despatched by: Parcel Force - allow 1-2 working days for delivery after despatch; Royal Mail, 1st Class - usually takes 1-2 working days for delivery after despatch but delivery times can vary with Royal Mail for various reasons. Risk of damage or loss of the goods passes to you on delivery.

International Despatch Times for Europe (outside Mainland UK) & the rest of the world

Most in-stock orders are despatched from our offices within 7 working days Monday-Friday (may take longer in busy periods and for larger orders). We cannot guarantee despatch times for situations affected by circumstances beyond our control. Your parcel will be sent by international courier.

International Delivery Times for Europe (outside Mainland UK) & the rest of the world

Once parcels are despatched by us, delivery times can vary from country to country. Risk of damage or loss of the goods passes to you on delivery.

Postage Costs

The postage for orders for mainland UK is FREE for orders over £30.

The postage for orders under £30 is £5.50 (excluding VAT).

Europe (Outside Mainland UK) & International

P&P costs are calculated based upon your shipping zone and the weight of your order.

UK and International - Arranging your own courier

If you wish to arrange your own courier (available for certain countries only), please make sure that your contact details in your customer profile are correct before submitting your order or we will not be able to inform you or your courier company when your parcel is ready for pick-up. Once the payment for your goods has been accepted we will contact you to give you the dimensions and weight of your parcel and to let you know that your order is ready to be picked up by the courier you have arranged. Please ensure that your parcel is collected within 7 days of us contacting you.

IMPORTANT: We cannot be held responsible for any delays to your order once the goods have left our premises.

Product Availability

We endeavour to only display products on this web site which are in stock. However, all products and services are subject to availability. If your order cannot be fulfilled within our usual despatch time you will be contacted. It may (but very seldom does) happen that a product is discontinued after you have ordered it, in this case you will be given a full refund.

Payment

Payment can be made by PayPal and also by any major credit or debit card, except for American Express.

Prices, Quotes and Bulk Orders

We endeavour to ensure accurate pricing on our website. Prices are subject to change without notice and our website has the most up to date prices. Prices are quoted in UK Sterling (£) without VAT. VAT, if applicable, is added during the checkout process.

Whilst we do not impose minimum order quantities, ordering items in bulk can result in substantial savings. Should you require a bulk order quote, please do not hesitate to contact us, we will happily provide you with a quote and availability. For bulk orders, any price commitment is made on the placement of your order only.

VAT

VAT is calculated and added during the checkout process. Please note that there is VAT charged on shipping to the UK and EU as we are obliged to do so.

VAT - UK customers/shipping address

VAT will be added to your order for all UK orders at 20%. We are obliged by HM Revenue & Customs to charge VAT on your order.

VAT - EU Countries

VAT will be added to your order unless you provide us with a valid VAT identification number that is valid for import/export in the country you live in. If you do not provide us with a valid VAT number, then we are obliged by HM Revenue & Customs to charge VAT on your order.

NOTE: There may be non-VAT related import and custom duties and taxes applicable to your shipping destination that The Perfume Palace cannot be held responsible for. If you have questions about these taxes please contact your local customs office.

VAT - International Orders (any non-EU country)

International orders outside of the EU do not incur VAT, however, there may be import and custom duties and taxes applicable to your shipping destination that The Perfume Palace cannot be held responsible for. If you have questions about these taxes please contact your local customs office.

Customs Duties and Taxes

There may be non-VAT related import and custom duties and taxes applicable to your shipping destination that The Perfume Palace cannot be held responsible for. If you have questions about these taxes please contact your local customs office. The Perfume Palace cannot be held responsible for any Import or Customs Duties or Taxes charged by your country.

Returns

The Perfume Palace aims to offer 100% satisfaction. We will be happy to replace any faulty goods or redress any errors that we have made in connection with an order. You have the right to cancel your order within seven days of placing it with us, or seven days of receipt of the goods (whichever is the longer) but any goods may be returned within 14 days from the day they are received providing they are unopened and unused. If they are unopened and unused or you cancel your order before we send out your parcel, we will be happy to refund your full payment, excluding return postage costs (if applicable). This is in addition to your statutory rights. If there are any claims, errors, or discrepancies, these must be reported as soon as possible, and within 14 days of receipt of your order.

Many customers want to know why they can't get a refund on a product that they have opened but not used and wish to return to us. The reason is that we can no longer guarantee the quality of the product once you have opened it and so we cannot sell it to someone else. If you are unsure that you are going to like the smell or consistency of a product, we suggest that you buy a small quantity first to test it. Due to the time and high expense involved, we regret that we cannot send samples.

If for some reason you need to return an item, please contact us using our web site contact form, or call +44 (0)118 9505100 or send an email.

Lost or Damaged Goods

In the unlikely event that your product is lost or damaged in transit, please contact us in writing or by email at orders@Perfume Palace.co.uk. In the case of non-delivery, please wait for 7 days after despatch (UK and EU countries) or 15 days from the date of despatch (non-EU and International) before contacting us. In the case of damage please contact us within 48 hours of receipt and return the product to the following address The Perfume Palace, 3-5 Cremyll Road, Reading RG1 8NQ. We will either: refund you the postage costs, give you credit towards your next order or arrange our courier to pick up the damaged goods (for heavy parcels).

Items missing in your parcel

If any item is short delivered and has been charged for, The Perfume Palace will cover the cost of freight in resending the goods as soon as is possible.

Returned Parcels

If your parcel is returned to us through no fault of our own, we may charge you a redelivery cost. Please ensure that you give us correct delivery information when ordering.

Product Liability and Disclaimer

The information on this website is as comprehensive and current as we can make it and is provided in good faith. While we have obviously done our utmost to provide current and accurate information, there may be errors. We cannot be responsible for any actions or loss arising from any errors/omissions we have made or on the reliance/misuse of this information. USA: The statements and information have not been evaluated by the Food and Drug Administration (FDA).

The Perfume Palace expressly disclaims responsibility as to the ordinary or otherwise use(s). As the ordinary or otherwise use(s) of this product is outside the control of The Perfume Palace, no warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. This is because the use(s) is beyond our. The Perfume Palace cannot accept any liability in this regard. The liability of The Perfume Palace is limited to the value of the goods and does not include any consequential loss. In no event will The Perfume Palace be liable for any incidental, consequential, or indirect damages (including, but not limited to), damages for loss of profits, business interruption arising out of the use of or inability to use our products and/or information, or as a result of a delay in providing our products and/or information.

Using this website

In no event will The Perfume Palace be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites. We have no responsibility for the content of the linked websites. Your use of this website, and any dispute arising out of such use of the website will be governed under UK law without conflict to European laws and any dispute, if it cannot be resolved amicably, will be decided solely by the competent courts in the United Kingdom.

Privacy and Security

Your information will not be abused in any way. We do not rent, share, sell, or by any other method give your email address to anyone. As a customer of The Perfume Palace, or by submitting your details to us, you will receive material pertaining to The Perfume Palace only and will not be put on a general sales list. We will not make your personal details available outside our organisation without your consent, unless obliged by law.

At The Perfume Palace we take security and privacy of ALL of your data very seriously. Our back office operations are secure, even though this data does not include any of your payment details or credit card information. An SSL (Secure Sockets Layer) Certificate safeguards your data by using a public-and-private key encryption system, making information exchanged unintelligible to anyone other than the intended recipients.

The Perfume Palace Customers - account registration

When you register as a The Perfume Palace customer at The Perfume Palace we take security and privacy of ALL of your data very seriously. Our back office operations are secure. An SSL (Secure Sockets Layer) Certificate safeguards your data by using a public-and-private key encryption system, making information exchanged unintelligible to anyone other than the intended recipients.

The Perfume Palace customers - no account

You can buy from The Perfume Palace without registering a customer account. Your details will not be stored and you will have to provide your address and contact details every time you place a new order.